Spa Pricing Terms & Conditions

ACCOUNTS AND ORDERING METHODS:

  • Spa Pricing accounts must be registered and approved prior to placing an order.
  • Minimum requirements: Valid resale license and physical retail location.
  • Once your application is approved, place your order through this website.
  • We are ready to assist you with any questions you have.
  • Hours of Operation are Monday to Friday 10am to 5pm PST.
  • Contact us at info@novitaspa.com.
  • Please note that it is illegal to supply misleading, false, or fraudulent information to obtain spa pricing purchases for anything other than resale purposes.

PRODUCT: 

  • Dimensions are approximate and sizes or colors may vary slightly due to the manufacturing of our products.

SPA PRICING:

  • All prices are listed in USD dollars.  Once approved, you will be able to log into this website and purchase our products at spa pricing.
  • Prices are subject to change without notice.  The most current online price supersedes any previous pricing. 

PAYMENT:

  • All orders must be paid for via this website; we are not able to offer accounts.

MINIMUM OPENING ORDER AND REORDERS:

  • Minimum order is 4 pieces.  

CHANGES TO ORDERS:

  • Any changes or cancellations to orders must be emailed to info@novitaspa.com within 48 hours of placing the order.
  • Any items that appear on the invoice and are missing from a shipment must be reported within 3 business days in receipt of order via email or phone.  At that time, we will ship the missing items.  If notification of missing items is not provided, the customer forfeits right to product.

DELIVERY: 

  • Shipping charges will be added to all orders and will be shipped by USPS.  
  • All shipping charged for returns and exchanges are the buyer’s responsibility and cannot be refunded.

EXCLUSIVITY:

  • Approval of your registration for spa pricing is needed before you are able to see spa pricing amount on this website.
  • Exclusivity is not guaranteed. 

DAMAGES / DEFECTS:

  • Please inspect all shipments immediately upon arrival.
  • Please contact us at info@novitaspa.com within 3 days of receipts of damaged or defective shipments.  Returned merchandise will be replaced with new merchandise.  Returned merchandise will not be accepted if it is held for more than 5 days after receipt.

CANCELLATIONS:

  • Orders may be cancelled within 2 days of placement.
  • Notification of order cancellation must be received via email at info@novitaspa.com within 2 days of the order placement.
  • We ask that you extend us the courtesy of cancelling your order ASAP so we do not incur any unnecessary costs.

RETURNS / EXCHANGES:

  • Contact us for authorization before shipping us anything.

SALES OUTLETS / WEBSITE AND ONLINE SALES:

  • You are only authorized to sell through the retail store that you listed on your initial application to us at the address given.  Secondary stores must receive additional prior approval.  Online sales through your own website are permitted, however sales through sites such as eBay or Amazon are strictly prohibited. 

COPYRIGHT AND IMAGES:

  • This website is owner by Novita Spa Clinicals, and subject to copyright.
  • You may be provided with approved images and logos for promotional use.

PRIVACY POLICY:

  • Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of Novita Spa Clinicals.  We do however reserve the right to list your store’s contact details on our website or to provide those details to a potential customer upon request.
  • We do not collect or record any credit card details you may provide when purchasing products from our website.  Your credit card details are securely passed to and processed by our third-party payment processor, Square.